What is ISO/IEC 20000?

ISO 20000 will confirm you stay ahead in today’s digital world. Your operation needs to meet with the increasing clients and business demands for consistent, quality and cost-effective IT services.

ISO 20000 will streamline your IT service management with an overall business strategy and develops a platform for robust business continuity management.

What are the benefits of ISO/IEC 20000?

• ISO/IEC 20000 Reduce risk, cut costs and generate higher profit

• ISO/IEC 20000 Improved efficiency, reliability and consistency of IT services

• ISO/IEC 20000 is More focused and consistent documentation processes

• ISO/IEC 20000 Increase managerial control and responsibilities, increasing , Ownership Methods to measure and evaluate performance, processes and practices, providing more structured opportunities for continual improvement

• ISO 20000 will help you set up transparent and optimized IT service ​management systems

• ISO 20000 will enhance and strengthen IT management and control

• Ensure your company meets with the high demands of IT governance

Steps to getting ISO/IEC 20000 certification

The process of getting ISO/IEC 20000 certified with Universal ISO is a trouble-free step-by-step approach.

1. Initial consultation
   We help you setting your objectives, focusing on what your business wants to achieve and how it defines success, specific in relation to your clients’ requirements. Together, you and our ISO specialist consultant will agree reasonable outcomes and delivery dates.

2. Preparing your organization’s ISO/IEC 20000 documents
   Next, the Universal ISO Consultant will the gap analysis for existing procedures and help you document the new systems that will help deliver success – both existing and how you will improve these. This manual and procedures confirm how your business should operate going forward so that it can deliver Quality Management System ISO/IEC 20000.

3. Training you to implement the ISO/IEC 20000 standard
   While the QMS documents are important document moving forward, it is even more important that it is placed to implement. We work with the top management team to ensure the ongoing framework is adopted throughout your organization.  We also develop and deliver customized training for staff to ensure understanding and implementation of ISO/IEC 20000 is meaningful. This will create consistency across your organization, transforming your business from day one so it is optimized for efficiency, continual improvement and greater profitability.

4. Audit by an external certification body
   Before you can be awarded the ISO/IEC 20000 certification, your organization applies to the third-party certifying body that you have selected to conduct your audit. This audit is an objective view on whether your business is conforming to ISO ISO/IEC 20000 . As we will have provided excellent support and guidance to your business every step of the way, you can be assured that your ISO/IEC 20000 will be successful.

5. ISO/IEC 20000 awarded
   Once confirmed that you are ISO/IEC 20000 compliant, your organization will be issued with the certificate. This international certification will be recognized by current, potential and future clients as a mark of health & safety.