ISO 9001(Quality management System) is the unique global standard for quality management and a crucial tool for improving your company’s success, reputation, cost effectiveness and market recognition.

If you are searching for the best ways to improve the quality of your service, create more efficient systems and workflows, or increase employee efficiency? Or maybe you require an internationally recognized standard to win a new tender, new clients or to starve the competition?

Regardless of what you’re looking for, Universal ISO expert will assist you through how an ISO 9001 management system standard can put your company on a path to success in business.

What is ISO 9001?

• ISO 9001 narrates and fix the necessary guidelines to adopting a robust quality management system.

• It helps organizations to ensure, they fulfill the needs and expectations of both customers and other interested parties, based on internationally recognized quality management compliances guideline by the International Organization for Standardization (ISO).

• ISO 9001 is one of the most widely used management system across the world, with over one million organizations being certified every year. It is a ‘generic standard’ as it is designed to set flexibility around any organization.

• Our ISO 9001 specialist are there to help you identify what is relevant for your business, whatever the size or turnover.

What are the benefits of ISO 9001?

Client satisfaction

By targeting on your customers’ experience, ISO 9001 will better make your business eligible to meet their needs, improving the customer focus throughout the company. This will impact to fundamentally change your business and increase your profits through referrals.

Operating costs is reduced

ISO 9001 streamlines your internal processes. This improved efficiency contains costs and saves you money, whilst also improving accountability and traceability, allowing you to tackle problems better and quicker.

Efficiency improves

Do you find you lose time to inefficient processes and poor communication between teams? Efficiency also improves staff motivation. With greater clarity and focus on business objectives, time and resources are spent on what really matters to the business.

Competitive advantages

Better internal processes and customer service ultimately improve your market competitiveness, leading to higher profit potential.

New market penetration

Having poor customer retention or missing important deadlines can be detrimental to your operation, but ISO 9001 is an internationally recognized mark of quality. Becoming accredited can open your business up to larger clients, both at home and overseas.

Continual improvement

The most important element of the standard is that this is not a one-off exercise. Regular reviews keep quality at the top of the business, and that quality will keep your business improving.

Steps to getting ISO 9001 certification

The process of getting ISO 9001 certified with Universal ISO is a trouble-free step-by-step approach.

1. Initial consultation
   We help you setting your objectives, focusing on what your business wants to achieve and how it defines success, specific in relation to your clients’ requirements. Together, you and our ISO specialist consultant will agree reasonable outcomes and delivery dates.

2. Preparing your organization’s ISO 9001 documents
   Next, the Universal ISO Consultant will the gap analysis for existing procedures and help you document the new systems that will help deliver success – both existing and how you will improve these. This manual and procedures confirm how your business should operate going forward so that it can deliver Quality Management System ISO 9001.

3. Training you to implement the ISO 9001 standard
   While the QMS documents are important document moving forward, it is even more important that it is placed to implement. We work with the top management team to ensure the ongoing framework is adopted throughout your organization.  We also develop and deliver customized training for staff to ensure understanding and implementation of ISO 9001 is meaningful. This will create consistency across your organization, transforming your business from day one so it is optimized for efficiency, continual improvement and greater profitability.

4. Audit by an external certification body
   Before you can be awarded the ISO 9001 certification, your organization applies to the third-party certifying body that you have selected to conduct your audit. This audit is an objective view on whether your business is conforming to ISO 9001. As we will have provided excellent support and guidance to your business every step of the way, you can be assured that your ISO 9001 will be successful.

5. ISO 9001 awarded
   Once confirmed that you are ISO 9001 compliant, your organization will be issued with the certificate. This international certification will be recognized by current, potential and future clients as a mark of quality.